Consumer arbitration

We participate in the arbitration procedure of the Schlichtungsstelle Reise & Verkehr e.V. If you are not satisfied with our handling of your request, you can submit a request for arbitration to the arbitration board:

Schlichtungsstelle Reise & Verkehr e.V.
Fasanenstraße 81
10623 Berlin

Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH will not participate in dispute resolution proceedings before a consumer arbitration board with regard to other disputes not related to a transport contract.